Shipping and Delivery Policies
Our Sea Farm SPA products are packaged and shipped only in the highest quality of seafood available. The supply of fresh seafood is done in the most secured and safest means possible. Our sea food company supplies many different kinds of seafood consumed by food lovers all over the world.
All of our seafoods ( live and frozen) are available to buy for next day delivery for Canada , US and Mexico orders . Place your order before noon for next day delivery within the US, Canada and Mexico all via Freight. As For Europe and Asia orders , deliveries do vary from 3-5days respectively via same cargo Air Freight. Exceptions on bulk shipments ( container shipments that are being done via land transport for US Canada and Mexico shipments may take from 1-4 days and while for other countries sea freight delivery ranges from 1 week to 30 days ). Long distance Order can be placed at anytime.
Shipping Details
- We ship using UPS Priority Overnight to deliver seafood order against the following days. This kind of delivery can be done door to doors within the US with use of large delivery trucks for bulk buyers and vans for retail buyers and home to consumers.
- Address details provided after placing your order will be used for the delivery, so be advised to be more specific and accurate to avoid wrong delivery details. An alteration of details can lead to redundancy, stress and delay. Please take a moment to validate the right information provided and confirm its correct (i.e. spelling, unit number, zip code, state, etc.). Star Light Seafood will not be held liable for misrouted packages resulting from incorrect shipping information provided by you.
- We ship from Mondays – Thursdays. If Saturday delivery is deemed necessary, we will be delightful to provide the shipment. Orders for shipping on Friday against Saturday delivery will require you to contact our Customer Service to validate availability for your area. There is also an additional $20.00 fee in this situation.
- If by any chance you’ve ordered any Gift Pack or any of our Specials, or if your order is 190 pounds and above you will receive FREE SHIPPING.
- All orders are shipped via UPS Next Day Air. If a future delivery date is chosen, your order will be shipped on the day before the selected date. If an order is placed later in the afternoon, your order will be shipped the next available shipping day. For example, orders placed after noon on Monday will ship on the following Tuesday for Wednesday deliveries. Our shipping department is closed for Saturdays-Sunday. We do not offer weekend delivery although there are exceptions for bulk buyers and restaurants owners. But its advisable to order most often within the week.
- There is no proper “guaranteed delivery time.” UPS provides a courtesy estimated delivery time with your tracking number. But do not be alarmed if your package arrives later in the day. Depending on your location, or during busy days, your package can arrive later in the day. If shipping to a business area, please make arrangements if it is closed during lunch hours.
- We ship everywhere in the USA and Canada. Hawaii and other states requires an additional $45.00 delivery charge. To place a Canadian order, please contact our customer service office.
- We do ship to other international areas in Asia.
Shipping Costs
Below is a dropdown of product weight and shipping cost
Orders ship via UPS Next Day Air.
Overnight Delivery required for all items.
| Product Weight | Priority Delivery Cost |
|---|---|
| Under 3 lbs. | $30.00 |
| 3 – 6 lbs. | $35.00 |
| 6 – 9 lbs. | $40.00 |
| 9 – 15 lbs. | $50.00 |
| 15 – 20 lbs. | $65.00 |
| 20 – 25 lbs. | $75.00 |
| 25- 30 lbs. | $100.00 |
| 30 – 40 lbs. | $130.00 |
| Over 40 lbs. | $150.00 |
Please Be Advised
- We are actually located in the United States of America and we do make delivery possible for almost every locations using various freights. During winter or cold seasons, In most cases, packages will arrive in perfect condition. But if your shipment is delayed as a result of poor weather conditions, neither we nor carriers will be held liable for that.
- If you are planning to purchase our products against your special event, by waiting until the last minute, it is not actually a good setup.
- It is more advisable to Place your order as early as possible and we will prepare specific delivery dates for you. We can make suggestions for your important event based on the best seasonal selections available.
- The advantages of ordering before time includes; Fast delivery, healthy seafood packaging, and other seasonal advantages.
- During vacations and holidays which we understand that it is the season of giving and is often a busy and challenging time. Because you are selecting perishable seafood for your celebration or as a gift, we urge you to notify your recipient and confirm they will be home during the expected delivery time.
Shipping Products to Clients:
Starlight Seafood guarantees every product and ensures fulfilled client satisfaction . Your Starlight Seafood package will arrive in either a frozen(Cooked/Uncooked) or Live Conditions depending on the nature of your order. Once you have received your order and felt unsatisfied about the quality or nature/state of the products you are then free to get in touch with us immediately using our customer care service on the contact page. We will be most grateful hearing from you.
Replacements:
If our company makes a mistake on your order, we will replace the necessary items immediately with a discount as a form of apology for our humble costumers. And If you are not fully satisfied with your order, please call us and speak to a customer service representative. We reserve the right to conduct an investigation into claims and to remedy the issue. Please do not discard any packaging until you are completely satisfied with the product. Please be aware that, if you noticed that the products delivered to you are not the ones you ordered, kindly close and repackage them and notify us as earlier stated so that we can proceed with a replacement of your order and our mistakenly delivered products.
Refunds:
If you have received your required order and later wishes to change your mind for your own reasons, we are sorry a refund will not be issued. We highly recommend you to think carefully, make the best selections before placing an order. Refund can only be done if we make a mistake with the delivery (That is shipping the wrong product), thereafter you have the rights to a full refund.
We can also consider a refund if you are our regular customer and often buy in bulk and over short distances. Mostly in the US, Canada and Mexico.
Delivery
All our perishable products are shipped in our custom insulated packaging via overnight delivery to ensure optimal freshness. You will receive a confirmation email with tracking information the day your order ships out. Please provide a valid email address to receive this information. Tracking will be done at the level of the shipping process until it reaches you.
On the other hand starlight seafood company will not be responsible for undelivered shipments if you are absent upon delivery. So in this case, in order to avoid delays if the recipient is not present in the delivery location, You will be prompted to get in contact with the delivery company to make another delivery arrangements. You may be charged extra in this case.
Payment Options
For your convenience, we accept , PAY ID, APPLE PAY, GOOGLE PAY, ZELLE AND DIRECT BANK TRANSFER
Lost or Stolen: Let us remind you that we will not be responsible if your package gets missing upon delivery, our sole responsibility is to respond to your order, prepare your shipment and hand over to the delivery company who will then proceed with the shipment . Most often shipping is done via UPS, you will be notified via email and provided with a UPS tracking number.
An advantage is that missing shipment rarely occur and so your products will reach you in almost every case. Our company will always be happy to see you receive and enjoy our products. Thanks.